Common problems

Start here. Pick the symptom.

Nothing published

Symptom	Where to go
A post shows as failed	Why a post failed to publish
A post is still scheduled, past its time	Why a post failed to publish
The post is waiting on approval	Client approvals
The platform is not connected	Nothing is connecting
The platform has no live integration	Platform support

An automation did nothing

Symptom	Where to go
It never fired	Why my automation didn't fire
It fired but was blocked	Staying inside platform rules
It is not on your plan	When you hit a limit

Something would not generate

Symptom	Where to go
A plan failed or hung	Generation errors and retries
A reel render failed	Motion reels
It was refused on content grounds	What we will not generate
You are out of allowance	Generations and allowances

Something is missing from the app

Symptom	Where to go
A whole screen is absent	Which edition you are on
A feature is locked	When you hit a limit
The numbers look incomplete	Performance

The output is not good enough

This is not a bug and it is usually fixable in ten minutes. Almost always it is the brand profile: see your brand profile, and tighten Niche and Voice before anything else.

Still stuck

Getting help explains what to send us so the first reply is useful.