Acceptable Use Policy

This policy applies to everyone who uses TrendSuite: account holders, every member of a team or agency workspace, and anyone acting on your behalf using your credentials or API keys. If you manage content for clients, you are responsible for your clients’ content published through your workspace, and for ensuring the people you invite follow this policy.

You may not use TrendSuite to create, schedule, publish, or distribute any of the following. This list gives concrete examples; it is not exhaustive, and conduct that is obviously abusive is prohibited whether or not it is named here.

Because you decide what is published and when, the following are yours to satisfy. TrendSuite does not perform any of them for you and does not check whether you have:

• Advertising and consumer-protection law, including disclosure of paid partnerships, sponsorships, affiliate links, and material connections (for example the FTC Endorsement Guides, 16 CFR Part 255, in the US, ASA/CAP rules in the UK, and their equivalents elsewhere).
• Truthfulness of endorsements and testimonials. The FTC's Rule on the Use of Consumer Reviews and Testimonials prohibits fake or AI-fabricated reviews, testimonials, and endorser personas, and carries civil penalties per violation. An AI-drafted testimonial has no underlying personal experience and cannot be substantiated — never publish one as if a real customer said it.
• Disclosure that an endorser is AI-generated where a synthetic persona, voice, or likeness is used. Under the FTC Endorsement Guides this is a separate disclosure from any sponsorship disclosure — one is not a substitute for the other.
• Sector-specific regulation that applies to your business — such as healthcare, pharmaceutical, financial services, insurance, legal services, gambling, alcohol, cannabis, childcare, and education.
• Labelling or disclosure of AI-generated or synthetic content where a law, regulator, or platform requires it. In the EU, Article 50(4) of the AI Act (applying from 2 August 2026) requires deployers who publish AI-generated text to inform the public on matters of public interest to disclose that it is artificially generated — unless the content has undergone human review and a person holds editorial responsibility for it. Reviewing what you publish is therefore both good practice and, in the EU, the thing that changes your obligation.
• Disclosure of AI-generated or manipulated images, audio, and video that depict real people, places, or events (deep fakes), which Article 50(4) of the EU AI Act requires deployers to disclose.
• Substantiation of every factual, performance, pricing, health, safety, or earnings claim you publish.
• Intellectual property clearance for all text, images, video, music, fonts, likenesses, and trademarks in your posts.
• Data protection law when your content or targeting involves personal data, including obtaining any consent your jurisdiction requires.
• Anti-spam and electronic-messaging law for any direct message, email, or bulk communication you send (for example CAN-SPAM, CASL, PECR, and GDPR).
• The terms, community standards, and automation rules of every platform you connect and publish to.
• Record-keeping, archiving, and supervisory-review obligations if your industry imposes them.

If you operate in a regulated sector, assume that AI-drafted copy does not meet your regulator’s standards without your own review, substantiation, and — where required — supervisory sign-off and record-keeping.

Content you create is held as a draft and does not publish until you schedule it. Once scheduled, it stays visible in your calendar and queue and can be edited or cancelled at any point before it sends. Reviewing it in that window is your responsibility.

Automation features that publish on a cadence do not ask you to approve each post. They place posts in your queue ahead of their send time so you can review them, but nothing is held back waiting for your approval and we do not check whether you looked. Enabling such a feature is your decision, and you remain fully responsible for everything it publishes on your behalf. If you need every post reviewed before it goes out, schedule posts yourself rather than enabling automation.

Everything the Service drafts is AI-generated. Where disclosure of that is required, the duty falls on you as the publisher, not on the tool that drafted it. Two regimes matter most for the kind of content TrendSuite produces:

Platforms impose their own labelling rules on top of the law, and they change without notice. Working out which rules apply to you, and satisfying them, is your responsibility. We may offer disclosure wording, but we do not warrant that it satisfies any particular regulator or platform.

If you believe content published through TrendSuite breaches this policy — including content that infringes your rights — report it to legal@trendsuite.ai. Please include the content in question, where it was published, and the reason you believe it violates this policy. Note that content published to a third-party platform lives on that platform: we can act on the account that created it, but removal from the platform itself may need to be pursued through that platform’s own reporting process.

Where we reasonably believe this policy has been breached, we may — at our discretion and in proportion to the severity — issue a warning, remove or refuse to publish specific content, disable a feature or an automation, suspend the account, or terminate it. For severe breaches, including unlawful activity, exploitation of minors, or conduct that puts other users or our infrastructure at risk, we may act immediately and without notice.

We may also be required to preserve records or disclose account information in response to a valid legal request. Enforcement under this policy does not entitle you to a refund, and it does not limit any other remedy available to us under the Terms or at law.

We do not proactively monitor or screen the content you generate or publish. Acting on one report does not create an obligation to detect or act on anything else, and does not make us the publisher of, or responsible for, your content.

Questions about this policy: legal@trendsuite.ai. See also the Terms of Service and the Privacy Policy.